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1 Charter article
2 Why are clients the way they are?
3 They never said they needed that
4 "Is that your final answer?"
5 "Surprises are for Valentine's Day"
6 Enjoy the S.I.P.'s ("strategic inflection points")
7 The scope went throught the roof
8. Managing expectations Part 1
9. Managing expectations Part 2
10. When Clients get Angry
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