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About
the statements in part 2 of the
article, there are no correct answers. The following shows
how many different expectations may possibly be hiding
behind the words:
a.
“What we need is a very user-friendly system.”
Could
be:
“Our
biggest sponsor is the department with the least qualified
people,” or
“I
expect user testing to be very exhaustive,” or:
”We don’t have a training budget.”
b.
“You’ll have to watch this very carefully.”
Could
be:
“This
is where we have the highest risk,” or
“I’m
scared,” or
“This is our sponsor’s favorite subject,” or
“I’ll
be breathing down your neck.”
c.
“I didn’t read your report.”
Could
be:
“I
don’t read long reports,” or
“I
don’t get any value from your reports,” or
“I
expect verbal presentations.”
d.
“I don’t have time to discuss that.”
Could
be:
“You
have hit too close to home,” or
“I
don’t trust you enough to discuss this,” or
“I
need help on this.”
e.
“We need to make our status meetings CRISP.”
What
exactly are ”crisp” meetings? Short meetings? Infrequent
meetings? Meetings where problems are not raised? Meetings
led in an authoritarian fashion? Lots of multimedia?
This one was tough. When it first hit me, it threw me
off for a very long time. To see how I handled it, visit: www.consultingacademy.com/crisp.shtm
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